DankNips Refund and Returns Policy
You are legally entitled to a replacement or refund if an item is faulty, unsafe, or fails to match its description under New Zealand’s Fair Trading Act 1986. You have 30 days from the date of order confirmation to apply for a refund if the goods received are faulty, incorrect or damaged.
To be eligible for a return, proof of purchase such as your email address and order number is required to verify your identity. Creating an account with us is an easy way to do this.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and we will be in touch with you regarding this.
Shipping returns
To return your product, you should mail your product to: DankNips Returns, 10 Moorgreen Heights, Torbay, Auckland 0630. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If for some reason a product is recalled, DankNips will cover shipping costs where necessary.
Need help?
Contact us at hello@danknips.com for questions related to refunds and returns.